COVID-19 Resource Portal
The City of Hayward is in continuous communication with Alameda County Public Health about COVID-19 and will share any important updates on our website as well as our social media channels.
In the interests of public health and controlling the spread of COVID-19, the City of Hayward is taking steps that include the modification or limiting of non-essential City services or access to certain facilities. Many staff members will be working from home and may not be readily available to promptly return your email.
At this time, all non-essential, non-governmental City events and meetings for the next 30 days have been canceled.
For your convenience, please see below for frequently asked questions and services.
- COVID-19 Updates and Response Information
- COVID-19 Testing Center
- Vehicle-Based Gatherings during COVID-19 Shelter-in-Place Order
- Make a Payment
- Hayward Water Support
- Pay a Traffic Ticket
- Report an Abandoned Vehicle
- Sign up for AC Alert
- Subscribe to Public Safety emails
- Economic Injury Disaster Loan for businesses
- For all other questions or concerns, please utilize our Access Hayward system.
Departments with modified hours or services:
Hayward Police Department:
Our records department will be open to the public from 8AM to Noon (Monday thru Friday) for vehicle releases only. Requests for reports can be made online, but they won’t be available for pickup until after April 30th. All other services and questions will be answered via phone at (510) 293-7272 Monday thru Friday, between 8 a.m. to 4 p.m.
The Hayward Animal Shelter will be open from 1pm to 5pm (Tuesday through Saturday) for essential services only (lost pet recovery, turning in a stray dog, or turning a sick/injured animal). For more information call (510) 293-7200.
Hayward Executive Airport:
Hayward Executive Airport remains open 24-hours a day, 7-days a week. In addition:
- The FAA Hayward Air Traffic Control Tower is open
The airport administrative and maintenance staffs are at a minimum
The airport’s two fixed base operators, APP Jet Center and Meridian Hayward, are open
Many of the other 38 commercial tenants remain open – however, please call ahead to confirm that regular business hours are in affect
To learn more about the airports response visit their webpage.
The City of Hayward has suspended all street-sweeping operations, street-sweeping parking regulations and enforcement of those rules through the end of the current Shelter-in-Place order.
Hayward Public Library:
Effective, Sunday, the 15th of March, Hayward Public Library (HPL) will be closed to the public. Learn more about the closures and extended due dates here.
Permit Center: Effective April 1, 2020
Alameda Health Orders have mandated that all construction that is non-essential as covered under California Health and Safety Code Section 120295 and California Penal Code Section 69, 148 (a)(1) with exception under section 13 (f)(v) see below are to cease and persons shall shelter in place or work from home. All City of Hayward inspectors shall perform inspections associated with essential services and work related to healthcare operations, affordable housing or income restricted, shelters and temporary housing (not including hotels and motels) and construction or repairs to residential sanitation, electrical services and/or repairs that cannot reasonably be delayed. All other construction work shall wait until the Alameda Health Orders are lifted and clearance for construction is issued.
During this time building permits will be issued for emergency repairs only; for assistance please contact: Alexandrea Sepulveda at (510) 583-4136 or Alexandrea.Sepulveda@hayward-ca.gov
Most other staff are working from home, so to reach other divisions, call the numbers below, or e-mail your staff contact directly.
- Building Division, (510) 583-4005
- Fire Department, (510) 583-4900
- Planning Division, (510) 583-4216 or email Planning.Division@hayward-ca.gov
- Code Enforcement Division, please contact your code inspector directly or the telephone number shown on the letter you received.